Frequently Asked Questions
My email address is not recognized, so I cannot log in (anymore). Why not?
Paverpol has a new webshop since April 2019. It is built in a different system than our previous webshop. Unfortunately, we were unable to transfer your account from the previous webshop to the new one. You can of course easily create a new account now. Very handy if you order from us more often!
How can I pay?
You can pay safely via iDeal, credit card or Bancontact.
Can I pick up my order?
No that is not possible. But of course we do our best to deliver your order as soon as possible.
I want to return an item. How does that work?
It can sometimes happen that you want to return an order. Perhaps because you do not like the product, or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation, you have another 14 days to return your product. You will then receive the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. For the rates consult the website of your carrier.
I want to order the same items as last time. Which were they?
You can create an account in our webshop. That is useful for your following orders. That way you do not have to enter your name and address details every time you place your next order. And you can also view your order history!
I have a complaint, where can I report this?
We of course do everything to prevent complaints. But if it should happen that you are not satisfied, let us know! You can send an e-mail to firstname.lastname@example.org.